Privacy Policy for Havens Senior Advisors
Effective Date: September 22, 2025
This Privacy Policy describes how Havens Senior Advisors, LLC ("Havens," "we," "us," or "our") collects, uses, and protects your personal information, particularly in the context of our text messaging services. By using our services, you agree to the terms of this Privacy Policy.
1. Our Commitment to Your Privacy
At Havens, we are dedicated to protecting your privacy and ensuring the security of your personal information. We understand the sensitive nature of the information you may share with us. This policy outlines our practices to ensure transparency and compliance with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA).
2. Information We Collect
We collect personal information that you voluntarily provide to us when you use our services, including our text messaging service. The information we may collect includes:
Contact Information: Your name, mobile phone number, and email address.
Senior Living Needs: Information related to your search for senior living, such as location preferences, care needs, budget, and timeline.
Communications: Records of your conversations with us, including text messages, emails, and phone calls.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. How We Collect Your Information
We collect your information through various methods, including:
Online Forms: When you submit a form on our website to request information or assistance.
Direct Communication: When you contact us via phone, email, or text message.
Verbal and Written Consent: When you provide your mobile phone number and explicitly consent to receive text messages from us.
4. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Our Services: To understand your senior living needs and provide you with personalized advisory services, including matching you with potential senior living communities.
To Communicate with You: To send you informational and service-related communications, such as updates on your search, appointment reminders, and follow-up messages.
To Improve Our Services: To analyze trends and usage patterns to enhance our advisory services.
For Legal Compliance: To comply with legal obligations, including the TCPA, and to protect our rights and property.
5. Our Text Messaging (SMS) Service
By providing your mobile phone number and opting into our SMS service, you agree to receive recurring automated and informational text messages from Havens at the mobile number you provided. You understand that consent is not a condition of any purchase or service. Standard message and data rates may apply.
Consent: Your consent to receive text messages is obtained through a clear and conspicuous notice, such as an opt-in checkbox on a web form or a keyword-based text message opt-in. We maintain a record of your consent.
Message Content: Messages you receive will be related to your senior living search and may include information about communities, meeting confirmations, and other relevant updates. We will not send marketing messages without your prior express written consent.
Message Frequency: The number of messages you receive will vary depending on your specific needs and the stage of your senior living search.
Opting Out: You can cancel the SMS service at any time. To stop receiving messages, simply reply "STOP" to any message you receive from us. After you send "STOP," we will send you a final text message to confirm that you have been unsubscribed. You will no longer receive any further text messages from us unless you opt back in.
Help Information: If you need assistance or have questions about our SMS service, reply "HELP" to any message you receive.
6. Sharing Your Information with Third Parties
We may share your personal information with trusted third-party service providers who assist us in operating our business and providing our services, such as our SMS gateway provider. These third parties are contractually obligated to keep your information secure and are only permitted to use it to provide services on our behalf.
We may also share your information with senior living communities and other providers, but only to the extent necessary to fulfill your request for services and with your explicit consent.
We will not share your SMS opt-in data or consent with any third parties for purposes other than providing our messaging services.
7. Data Security and Retention
We employ reasonable physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, use, or disclosure. We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights
You have the right to access and correct your personal information. If you wish to review, update, or delete your information, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the new policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Havens@HavensSeniorAdvisors.com
or
(567) 455-7800
or
Havens Senior Advisors, LLC
5834 Monroe St Ste A #1130
Sylvania, OH 43560